Frequently Asked Questions
Pricing
www.AllergyBlock.com.au sells mainly to Australian customers but is open for business to customers everywhere. All prices are shown in
Australian dollars (AUD or A$). Approximate conversions are accessible in links
marked "other currencies" adjacent to pricing on the store.
Where appropriate to the product GST (10%) is payable on all transactions with Australian customers and is
additional to prices shown. GST is not added to transactions where the customer
is located outside Australia.
Note that certain products in this store are GST-free regardless of sales destination. The tax status of all products is indicated on each product profile page.
All additional charges that apply to any particular order are shown on an
order confirmation page prior to processing any payment transaction.
Payments
Online payment can be made via credit card or through offline methods. Direct credit card payments can be made with VISA, Mastercard and Bankcard (Australian customers).
Offline payments can be made by cheque, direct deposit, wire
transfer in Australian dollars. Additional fees apply for some offline payments and some time delay will be incurred while transactions clear. Payment options are presented at checkout and payment instructions are emailed to customers when the ordering processing is complete.
Tax invoices are generated for all sales and are available online. Visit your
secure customer account page, view and order and click on the "Generate
Invoice" button.
Fulfillment
Fulfillment of orders paid using offline payment options will be delayed
until payment has cleared.
Instant payment options such as real-time credit card can be fulfilled
within 24 hours where the payment has been approved. Certain products may required additional transaction validation and may not be instantly accessible. When products are available for delivery you will be advised by email. Please set your mail filter to allow mail from service@allergyblock.com.au. Your order status is always accessible through your customer account page online.
Refunds
See Shipping & Returns Policy
Disputes
See Shipping & Returns Policy
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